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University of Nottingham > Accommodation > Frequently asked questions

 

Frequently asked questions

If you are a current or prospective student and you have a question to ask, we may be able to answer it below. Check out our frequently asked questions for advice and guidance. 

These questions are updated on a regular basis as we receive queries and as we move through the academic year.

if you do not find your question or need further help you can reach out to us on our contact page, or contact us using the live chat button in the lower right corner.

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Aerial view of undergraduate student studying in the Monica Partridge Building, University Park
 

 

Applying for accommodation
When can I apply for accommodation?
Applications for 2023/24 will open on 17 April 2023. Only students who have firmly accepted their offer (conditional or unconditional) at the University of Nottingham will be able to apply for accommodation..
 
I am having trouble accessing the accommodation portal? 

If you are experiencing issues with the accommodation portal please try the following steps:

  • Delete cache data

  • Use a different web browser or device

 
Which ID number do I need to use to make an application?

Undergraduate: You will need your UCAS personal number (10 digits) to access the online form and complete registration (such as 1234567891). If you are unable to enter a UCAS personal number, please contact your school or college for further details.

Postgraduate: You will need your Application ID (8 digits) to access the online form (such as 12345678).

Check when entering your details that no spaces or dashes are included in the ID number.

 
I cannot register for an accommodation account. What should I do?

Ensure you have made Nottingham your firm choice and allow 48 hours after accepting your course offer before registering on our online portal.

If you have made Nottingham your insurance choice, you can only apply for accommodation if you change your reply to firm.

Check when entering your details that no spaces or dashes are included in the ID number.

 
have registered but I cannot log into my account. What should I do?

You need to validate your email address once registered for an account and then log in using your details. Your username is your email address and password you would have set up upon registration however, this can be reset.

Please check spam and junk folders for the email to validate your email address.

 
I cannot verify my details to make an account. What should I do?

Please ensure you firmly accepted your course offer at least 48 hours ago. Check when entering your details that no spaces or dashes are included in the ID number – this is a common user error.

Ensure you are using your email address when logging into the online form. Please check spam and junk folders for the email to validate your email address.

 
Am I guaranteed University-arranged accommodation?

We will guarantee you a room in University-arranged accommodation* for one year if you:

  1. firmly accept your offer of a place on a course at the University of Nottingham

  2. apply to us for accommodation by midnight on Friday 4 August 2023

  3. accept your accommodation licence/tenancy agreement and the terms and conditions by the deadline given in your residential offer letter

* In order to fulfil our guarantee we may offer accommodation that is not in one of our advertised residences. We may also offer temporary accommodation or a place in a room shared with another student for a short time. We offer this until we are able to transfer you to suitable permanent accommodation.

 
In catered halls what is the difference between a 31 and a 39-week licence?

31-week licence is term-time only.

39-week licence includes four weeks of accommodation during Christmas and four weeks of accommodation in Easter vacation on a room only basis. Easter vacation does include catering. 

You will be required to fully vacate your room during the vacation periods unless you have booked a 39 week licence.

 
Will I get my first choice of accommodation?

Rooms are allocated upon receipt of your application in line with availability at that time and we therefore recommend you apply as soon as you can once you have firmly accepted your offer with the University.

You shall need to make a minimum of three preferences on your accommodation application so ensure you choose these according to your preferences.

 
Will I get more than one offer of accommodation? 
Students will receive only one offer of accommodation from the preferences they selected on their application. If they are unhappy with the offer, they will need to contact the accommodation office to discuss their options. 
 
The accommodation I wanted to apply for is not showing on the online application form, can I still apply for it?
Unfortunately not, if we no longer have any availability for a certain room type/site then the relevant option is removed from the online application form. You will need to make your selections based on the preferences listed as available at the time of application.
 
I have submitted my application, can I change my preferences?

Once you have submitted your accommodation application it is not possible to amend via the accommodation portal.

If you have made an error on your application, you will need to contact us via the enquiry form. Please remember to include your full name and ID number in all correspondence.

 
I need a specific room due to my medical needs
Please provide details in your online application and we will contact you to discuss further. If you have any queries before you submit your application, please contact us via the enquiry form
 
 
Current Students
How do I pay my fees?

Payments for Broadgate Park (including Albion House and Cloister House), Dagfa, Varsity, University Park and Jubilee Campus

Your accommodation fee will have been detailed in your accommodation offer. The amount due each term will also show on the Accommodation Portal where you are allocated to Dagfa, Varsity, University Park, Jubilee Campus. Please see ther table below for due dates 

  Due Date Amount Due
  University of Nottingham Halls  7 September 2022   £250 Reservation
  UPP Broadgate Park  7 September 2022  

£250  Damage Deposit

£250  Reservation Fee

  1st Instalment   See * below   As per contract less Reservation Fee
  2nd Instalment  18 January 2023  As per contract
  3rd Instalment  4 May 2023  As per contract

 

* If you are reliant on a SFE Maintenance Loan to pay your 2022/23 accommodation fees, please ensure a minimum payment of £250.00 (plus £250.00 damage deposit for students staying at Broadgate Park) is received by 07.09.2022, with the balance of your 1st instalment to be paid by 10.10.2022.

Payments for St Peter's Court, Riverside Point, Nottingham Two, Raleigh Park, The Vantage or Bonington Hall

The deadline for term one, as detailed in your offer, is due before your contract starts, so you need to make the necessary arrangements to pay before the beginning of term.

If you have any worries or problems, particularly if you are dependent upon Student Loan Funding or have not secured your visa, please contact your site provider direct to discuss possible payment plans:

 
I have decided not to continue with my studies and leave the University. Can I get a refund on my accommodation? 

Where a student has suspended [TC2]  or withdrawn from the University their liability for accommodation fees may be reduced in consideration of their ceasing to be a full-time registered student.

Liability for accommodation fees will be assessed based on your registration status with the University, the date you plan to leave, the date of your leaver’s request submission, and any exceptional medical considerations/circumstances (supporting documentation will be required).

More detail on this is available on the accommodation web pages.

 
Can I request a room exchange? 

If you are in halls and want to move to another room it is possible, find our guidance on how to start this process below. 

  • To log your request with Accommodation Services please complete the online transfer request form.  
  • For room transfer requests from or to third party sites you will need a replacement for your licence as you will have a legally binding contract with your current accommodation provider and we will therefore need to match you with another student who wishes to move to your provider. 
  • Please note that we are unable to guarantee that we can resolve your transfer request as this will be dependant upon a number of factors.
  • Timeframes for assisting may vary considerably however if we have been unable to assist earlier you can expect an update on your request every four weeks. 

Please submit our Transfer Request Form

 
Where can I find information on living in halls? 

You can find answers to a variety of questions on what it is like living in halls in our Guide to Living in Halls. From parcels and laundry to parking and bike storage you can find it all.

Your Arrival Guide

 
Where can I find my hall address?

You can find your halls address on our Halls of Residence webpages. 

Halls of Residence

 
Can I stay on campus next year? 

Yes. If you enjoyed your time in halls or are interested in staying in halls during your second year and beyond you can apply for accommodation on campus as a returner. 

Applications normally open in December, and can be completed through the accommodation portal.

Check out the Stay in Halls Webpages for more information

 
 

 

We hope this will help answer your query, however if you cannot find the answer to your question, please contact us.