Frequently asked questions

If you are a current or prospective student and you have a question to ask, we may be able to answer it below.  

Leaving halls or the University

I have decided not to continue with my studies and leave the University. Can I get a refund on my accommodation? 

Where a student has suspended[IK1] [TC2]  or withdrawn from the University their liability for accommodation fees may be reduced in consideration of their ceasing to be a full-time registered student.

Liability for accommodation fees will be assessed based on your registration status with the University, the date you plan to leave, the date of your leaver’s request submission, and any exceptional medical considerations/circumstances (supporting documentation will be required).

More detail on this is available on the accommodation web pages.


Applying for accommodation

When can I apply for accommodation?

Applications open on Monday 4 April 2022 for students who have firmly accepted their offer (conditional or unconditional) at the University of Nottingham.

I am having trouble accessing the accommodation portal? 

If you are experiencing issues with the accommodation portal please try the following steps:
- Delete cache data                                                                                                                                          -- Use a different web browser or device

Which ID number do I need to use to make an application?

Undergraduate: You will need your UCAS personal number (10 digits) to access the online form and complete registration (such as 1234567891). If you are unable to enter a UCAS personal number, please contact your school or college for further details.

Postgraduate: You will need your Application ID (8 digits) to access the online form (such as 12345678).

Check when entering your details that no spaces or dashes are included in the ID number – this is a common user error.

I cannot register for an accommodation account. What should I do?

Ensure you have made Nottingham your firm choice and allow 48 hours after accepting your course offer before registering on our online portal.

If you have made Nottingham your insurance choice, you can only apply for accommodation if you change your reply to firm.

Check when entering your details that no spaces or dashes are included in the ID number – this is a common user error.

I have registered but I cannot log into my account. What should I do?

You need to validate your email address once registered for an account and then log in using your details. Your username is your email address and password you would have set up upon registration however, this can be reset.

Please check spam and junk folders for the email to validate your email address.

I cannot verify my details to make an account. What should I do?

Please ensure you firmly accepted your course offer at least 48 hours ago. Check when entering your details that no spaces or dashes are included in the ID number – this is a common user error.

Ensure you are using your email address when logging into the online form. Please check spam and junk folders for the email to validate your email address.

Am I guaranteed University-arranged accommodation?

We will guarantee you a room in University-arranged accommodation* for one year if you:

  1. firmly accept your offer of a place on a course at the University of Nottingham
  2. apply to us for accommodation by midnight on Monday 13th June 2022 as a UK student or by midnight on Wednesday 3rd August 2022 as an EU or international student
  3. accept your accommodation licence/tenancy agreement and the terms and conditions by the deadline given in your residential offer letter

* In order to fulfil our guarantee we may offer accommodation that is not in one of our advertised residences. We may also offer temporary accommodation or a place in a room shared with another student for a short time. We offer this until we are able to transfer you to suitable permanent accommodation.

In catered halls what is the difference between a 31 and a 39-week licence?

31-week licence is term-time only.

39-week licence includes four weeks of accommodation during Christmas and four weeks of accommodation in Easter vacation on a room only basis. Easter vacation does include catering. 

You will be required to fully vacate your room during the vacation periods unless you have booked a 39 week licence.

Will I get my first choice of accommodation?

Rooms are allocated by date order and we therefore recommend you apply as soon as you can once you have firmly accepted your offer with the University.

You shall need to make a minimum of three preferences on your accommodation application so ensure you choose these according to your preferences.

Will I get more than one offer of accommodation? 
Students will receive only one offer of accommodation from the preferences they selected on their application. If they are unhappy with the offer, they will need to contact the accommodation office to discuss their options. 
The accommodation I wanted to apply for is not showing on the online application form, can I still apply for it?

Unfortunately not, if we no longer have any availability for a certain room type/site then the relevant option is removed from the online application form. You will need to make your selections based on the preferences listed as available at the time of application.

I have submitted my application, can I change my preferences?

Once you have submitted your accommodation application it is not possible to amend via the accommodation portal.

If you have made an error on your application, you will need to contact us via the enquiry form. Please remember to include your full name and ID number in all correspondence.

I need a specific room due to my medical needs

Please provide details in your online application and we will contact you to discuss further. If you have any queries before you submit your application, please contact us via the enquiry form



We hope this will help answer your query, however if you cannot find the answer to your question, please contact us.


Portland Building
University Park
Nottingham, NG7 2RD

Talk to us on live chat from 9.30am to 4.30pm Monday to Thursday and 9.30am to 4pm on Friday. Outside of these hours ask the Accommodation Bot a question

For more information visit our FAQ’s or Send Us An Enquiry