Get to know us! On this page you will find information about all the teams within Registry and Academic Affairs and the work they are involved with. We hope that this will give you a better idea about the types of roles to which you are applying. You can also find our structure chart published here.


Assessments - Exam Operations

The team are responsible for formal examinations, including the creation of the exam timetable and the delivery of examinations, including their invigilation. Also supporting student coursework submissions and the delivery of other forms of assessment which takes place outside of the formal examination periods. Providing support for students with disabilities, and other issues which affect their performance in assessments, via the extenuating circumstances processes and through the provision of alternative examination arrangements.

This team is responsible for the exam delivery that takes place at the university. This includes:

  • Scheduling and the delivery of examinations during the specified university exam and reassessment periods
  • Supporting termtime in-person Examsys exams
  • Invigilator recruitment, training, scheduling and management

In addition, the team provide support for students with disabilities or other factors which may affect their performance in assessments. This is done via the extenuating circumstances process and through the provision of alternative exam arrangements.

Assessments - Results, Progression and Award

The team are responsible for the coordination of the processes by which marks are captured and recorded in our student record system; progression & award; and ensuring that examination boards have the reporting and support they require to discharge their responsibilities in accordance with university regulations. They are also responsible for the publication of results and the production of degree certificates and transcripts.

Business Operations

The Business Operations team are responsible for a number of areas that support the running of Registry and Academic Affairs. These include:

  • Purchasing and financial monitoring
  • IT equipment management
  • Oversight of office spaces including equipment and desk bookings
  • Health and Safety
  • Governance
  • Strategy
  • Executive support
  • Maintaining centralised systems (e.g annual leave)
  • Monitoring staffing levels within Registry and Academic Affairs
  • Recruiting to vacancies
Customer Service

The work of the customer service team underpins all of the student-focused activity in Registry and Academic Affairs. The remit of the team is to continually enhance and offer a great student experience.

We have four main areas of activity:

Online Customer Services

  • Maintaining and developing the Services for Students website
  • Ensuring that content is relevant and up-to-date so students can access the information they need when they need it

Frontline Services

  • The first point of contact for students, providing in-person support at six different Student Service Centres across UK campuses
  • Digital support for students, on live chat, or through the Student Enquiry Centre

Customer Experience and Events

  • Organising and delivering graduation
  • Capturing the voice of the student and using it to inform the work of the department  
  • Reviewing student feedback and using those insights to deliver service improvements

RAA Partnerships Team

  • Focusing on faculty collaborations, building relationships, and sharing information  
  • Act as a point of contact for schools to flexibly resolve problems and respond to escalated issues.
  • Collaborating with schools and registry and academic affairs on projects to improve the administrative journey for students.

Investigations and Resolution Team

The Investigations and Resolution team are responsible for managing and investigating academic appeals, complaints and conduct allegations.  They ensure we thoroughly look at cases and fairly apply University policies and regulations.  They also help the University learn so that we continually improve our service.

Global Opportunities, Visa, and Immigration

The international student experience is a major focus for much of the work of Registry and Academic Affairs. Specialist teams within the Global Opportunities, Visa and Immigration area support key student services. 

Global Opportunities 

These teams cover a range of activities, including:

  • Management of visiting exchange and inter-campus mobility schemes for inbound students
  • Promotion and marketing of the university's study abroad activities for outbound exchanges 
  • Management of outbound exchange opportunities to international partners, UNNC and UNM
  • Development of student exchange agreements with overseas university partners
  • Short term mobility opportunities overseas
  • Management of Federal Aid funding
  • Management of Turing funding
  • Management of UK placement activity for selected Schools and Departments

Visa and Immigration

  • Free and professional immigration support and advice* – whether as applicants or current students as well as their families and recent graduates.
  • Responsibility for maintaining compliance in line with the UKVI immigration rules by ensuring that relevant University immigration policy, guidance and procedures are up to date and applied consistently.

* Immigration advice is regulated and is subject to the Immigration Services Commissioner's Code of Standards and Commissioner's rules. The Visa and Immigration team are the only team at the University authorised by the regulator to provide immigration advice.

Programmes, Timetabling and Curriculum

Programme Administration:

The Programme Administration team is the largest in the department and supports the administration of the student journey incorporating registration, module enrolment and engagement, with responsibility for update and maintenance of the student record throughout their time with us.


Curriculum activity includes both updating and maintaining curriculum in the system as part of the annual updating cycle, as well as overseeing policy and process for new programme development and programme changes.​​​​​​


The timetabling team provide a high quality teaching time for students, liaising with schools across the academic year to ascertain teaching requirements and constraints. The team also support room bookings across the university estate.

Postgraduate Research (PGR)

The PGR team deliver high-quality services to a diverse community of students and staff across areas relating to the PGR journey.  The team support the administration of the student journey from registration to graduation and work with the Researcher Academy, Faculties and Professional Services to enhance the postgraduate research student experience and contribute to the research community. 

Key activities include:

  • Maintaining the student record including engagement, supervision and progression activity
  • Managing the research degree examination process
  • Managing change of circumstance requests
  • Overseeing the regulations and quality manual content for research degrees
  • Overseeing the development and strategy for PGR student record systems
Quality and Student Management Systems

The Quality and Student Management Systems team support a number of University processes and provide services to colleagues throughout the University.   We support Undergraduate and Taught Postgraduate External Examiners processes including training; Apprentice degree end point assessments; Professional, Statutory and Regulatory Body (PSRB) accreditation; quality assurance and standards including outside University regulations cases; provide guidance on and development of University policies, regulations and procedures; and liaise and co-ordinate with the colleagues at the University's Malaysia and China campuses. 

The team are responsible for:

  • Quality management and assurance across Registry and Academic Affairs
  • Providing support for the development of Campus Solutions and its use in relation to student management
  • We have specialists in Programme Enrolment & Activity Management (PEAM) and Student Records management.
Reporting, Data and Service Support

Communications and Development  

The Communications and Development team works across RAA to deliver on the University’s staff-focused initiatives and respond to sector-wide people development policies including but not limited to: 

Communications and Engagement e.g. newsletters, events and online resources like SharePoint.  

Providing access to wellbeing guidance and resources. 

Equality, diversity and inclusion matters.  

We regularly interact with colleagues across the department to understand their development needs, provide expertise and resources to support and improve individual and team performance. We help formulate and drive the departmental People Plan.  

Data Integrity:  

The Data Integrity team focuses on the reporting, data analysis and management information capabilities of our department with a view to improving the student experience and the quality of our data. We work to support the university statutory responsibilities, working with PPSC toward successful HESES and HESA returns. We also develop tools to support the work of the department, improve data literacy and understanding to support the department and upskill staff access and use of data to inform their work. 

External Reporting and Systems: 

The External Reporting and Systems team has a core role in reporting to the Student Loans Company and the UK Visa & Immigration. We report student changes of circumstances to these bodies and also support students with their related queries. This is important from both a statutory and student well being point of view. The work that we do ensures tuition fee income is released to the university and helps protect our status as a sponsor of student visas. We also support the use of technology and development of our systems. We work with others to find technical solutions or review solutions proposed by others, assist with testing and first use support.  

Fees and Charges: 

The Fees & Charges team work to ensure correct tuition fee charges are raised on all appropriate student accounts and investigate any issues raised by either staff, students or applicants. We collaborate with other teams across RAA to ensure the student record is correct for the raising of appropriate fees and charges, also with Finance and Infrastructure colleagues on the maintenance and accuracy of our income information. We work closely with School based and External Relations colleagues, where the liability for fees rest with a third party, as well as both domestic and overseas sponsors. We provide specialist advice regarding tuition fee liability and regulations to a wide range of stakeholders. 

Funding and Financial Support: 

The Funding & Financial Support team provide support and guidance to students and applicants with queries around government funding and other sources of financial support. We are responsible for administering payment of awards to students from sources such as scholarships and bursaries, including funds available as part of the University Access and Participation Plan.  

We manage the University’s Support Funds, including the Hardship and Crisis Funds and support student financial capability. We also administer International Student Recruitment scholarships and post SLC tuition fee loans to student accounts.