Student Services
   
   
  

Frequently asked questions

What is the date and time of my ceremony?

This years winter ceremonies will take place between Tuesday 12 December and Friday 15 December.

Our ceremony schedule will show you the exact date and time of your graudation.

 

 

Which ceremony do I attend if I am a Joint Honours Student?

Joint Honours students should attend the ceremony for their home school or the school that administers their course.

 
 

Registration queries

When can I apply for graduation?
For summer ceremonies students will be contacted in March and for winter ceremonies students will be contacted in October about how they can register to graduate. Students will be contacted by email. It is your responsibility to keep the University informed of your current contact details. You should do this through the Portal.
 

 

What should I do if I do not receive any graduation information?
Please contact the graduation team if you were expecting an invitation to graduation but haven't received anything.
 

 

Should I wait for confirmation that I have passed my course before registering for graduation?

No, please complete registration for graduation as you must do this by published deadline. Once the deadline has passed we cannot guarantee that there will be tickets available for your guests. 

If, subsequently, you do not pass your course, a full refund will be made for any tickets you have purchased.

 

 

What should I do if I can't attend my ceremony?

Please follow the link in your graduation invite and let us know that you don't plan to attend. This is important as we need to know where to post out your certificate to because you won't be collecting it on the day.

If you do not complete the registration details but your name appears on a passlist, your award will automatically be conferred in absentia, you will not be eligible to attend any subsequent ceremony and your certificate will not be automatically sent out.

 

 

I wish to defer my graduation ceremony, what should I do?

You are expected to graduate at the ceremony following the successful completion of your course.

In exceptional circumstances, you may be permitted to defer your graduation until a later date. Details on how to do this can be found on our deferral pages. If you are considering deferring your ceremony, please let us know before the published deadline, as requests received after this date will not be considered.

Please note that if you defer to a later ceremony, you will not receive your certificate until after that ceremony has taken place.

 

 

What happens if I have submitted an appeal?

You should still register for graduation by the deadline. Classification information regarding your degree is not published at graduation so it is not usual to defer graduation for appeals concerning this; if your classification changes after graduation you will be issued with a new certificate.

If you wish to defer because of an appeal regarding the level of award to be received you should follow the normal deferral process. The Graduation Team does not receive information of students with an active appeal and therefore we cannot automatically defer appellants. If your deferral is successful any purchased tickets will be refunded.

 
 

Guest and ticket queries

Can I bring family and friends to my ceremony?

Yes, however the number of seats in the Ceremony Hall is limited by fire certificate regulations. In order to give everyone the same opportunity to bring friends and family with them, guest tickets are restricted initially to a maximum of two per student.

Once registration for graduation has closed, any spare tickets will be put on general sale on a first come first served basis. Information about this, including links to buy additional tickets will be emailed out  to students.

Guest tickets cost £20 each and includes: all day visitor parking, welcome drinks, a seat at the ceremony, a commemorative programme, and refreshments after the ceremony including drinks and light bites.

 

 

I am a student, do I need to buy a ticket for the ceremony?

No, students do not need to buy a tickets.

Tickets and seat numbers are issued at registration on the day of your ceremony.

 

 

When will I receive my guest tickets?

Guest and student tickets can be collected on the day of your ceremony from the Registration hall. Guest seating is not reserved.

 

  

Can I get more than two guest tickets?

During registration each graduand can purchase up to two guest tickets. After the registration period has closed any spare tickets (if there are any) will be put on general sale and an email will be sent to all students containing information on how to purchase them.

Guests will not be allowed entry to the ceremony without a ticket. Therefore please do not make travel or accommodation arrangements for guests until you know that you have tickets for them.

 

 

Can I bring children to the ceremony?
Experience shows that children become bored and restless during ceremonies although we appreciate it is not always possible to make alternative childcare arrangements. However, every person who attends the ceremony must have a guest ticket to enter the Hall, however young. You may apply for complimentary tickets for children under the age of 2. Children with these tickets must sit on an adult's lap, not in a seat. Children aged 2 and over must have a full-price guest ticket.
 

 

Can I get a refund for guest tickets?

Yes, to request a refund please email the Gradaution Team

If a student purchases tickets and then receives confirmation that they are ineligible for that set of ceremonies we will automatically refund any tickets purchased.

Refunds will be made back to the card from which payment was taken and can take 3-5 working days to be processed.

 

 

I have chosen to defer my ceremony, but had already purchased guest tickets, can I use my tickets at the next set of ceremonies?
No, unfortunately summer and winter ceremonies are two separate events so your purchase cannot be carried over. If you buy tickets but then subsequently do not complete your studies or defer your graduation a full refund will be made.
 

On the day queries

What time should I arrive?

Timings for all the ceremonies can be found on our 'on the day' webpages. Timing information is also dispayed on your tickets, which you will collect on the day, these often serve as a handy reminder.

Please ensure that you are gowned and seated half an hour before your ceremony start time, otherwise you may not be able to go across the stage.

 

 

Is parking available?

There is sufficient free parking for everyone. You will be directed by security staff on the day.

Anyone bringing disabled guests or those with mobility difficulties are encouraged to complete an Individual Requirements Form to receive a parking permit to ensure a parking space in an appropriate location. 

 
When do the doors open for guests?

Doors open 45 minutes before the ceremony.

 

 

Do I have to notify you if I or my guest(s) have mobility difficulties or other individual requirements?
It is highly advisable that you let us know as early as possible of any individual requirements. If you, or a guest, have a disability or individual requirement (for example mobility, vision or hearing difficulties) you can complete the individual requirement form or if you prefer, a hard copy version is available on request.

An induction loop is fitted in the Hall.

 
 

Ceremony queries

How long is each graduation ceremony?

Each ceremony is approximately one hour long.

 

 

Where do I sit?

Your seat will be assigned to you on the day according to the order you will cross the stage. It is very important that you sit in the correct seat otherwise you will reach the stage at the wrong time and will not be able to cross.

Guest seats are not numbered. The earlier guests enter the Hall the more choice they will have over where to sit.

 
When will I get my certificate?
If you attend your graduation ceremony your certificate will be handed to you on the stage. Those who graduate in absentia will be sent their certificate up to 3 - 6 weeks after the ceremonies have finished. If you have not completed the graduation application your certificate will not be sent to you and you will need to contact the Graduation Certificate Team.
 

 

Photography and DVD queries

Can I buy a DVD of my ceremony?
 Mygraduationfilm.com will be providing video coverage at your graduation ceremony, capturing your special moment centre stage.Powerful zoom lenses allow us to get close to the action, producing a dynamic recording of your big moment.  Unlike smartphone recordings, we follow the action and capture the atmosphere of this great event, preserving your important milestone forever.The event is recorded using multiple cameras.  All cameras are directed and controlled live within an on-site studio, allowing us to provide comprehensive quality coverage of your ceremony.Mygraduationfilm.com offer a range of products ensuring that you can re-live your day and share it with those who couldn't be there.

So don't miss out on this opportunity, visit www.mygraduationfilm.com to see what they offer and to order your graduation film.

 

  

Can I have my official photographs taken before the ceremony?

Yes, photography is available before and after each ceremony from Tempest photography

 

 

Post-ceremony queries

What happens after the ceremony?
Graduates and guests make their way to the East Midlands Conference Centre where refreshments are available. Photography, Gowns, DVDs and memorabilia are also avaliable there. 
 

  

What refreshments/food are available?

The graduation ticket includes complimentary tea / coffee on arrival and light refreshments, including vegetarian food, after the ceremony.
 

  

Who do I contact if I have a query not covered here?

Please contact the Graduation team. We will respond to your message within 5 working days unless during University holidays. Remember to state your full name and student ID number wherever possible in all correspondence.

Under the provisions of the Data Protection Act 1998, we are unable to enter into correspondence about the specific details of a student's graduation with anyone other than the student.

 

  

Student Services

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University Park
Nottingham, NG7 2RD

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