All FAQs

It is possible to email a link to an edited page in an email. Once your changes are saved, click 'Preview', then copy the URL address of this preview into your email. This will allow the recipient to look at your draft and feedback before you submit it for approval.

Note: pages on the test server (https://preview-uon.cloud.contensis.com/) can not be viewed off-campus unless you use our VPN.

You will have to revoke the page from being submitted for approval before you can make further changes.

It's possible to schedule a page (or document) to publish on a date in the future (perfect if your work needs to go live over the weekend or at midnight). This only works on authorised pages. Here's what you do:

1. In edit mode of your page, select the properties tab
2. Tick the "Set new Release" checkbox
3. Use the calendar to select the date you want the page to go live
4. Select the time you want the page to go live
5. Save
6. Submit and Approve (or submit to your approver)

Note: Your page will be sent to the publishing queue at your scheduled date/time. It will not publish at this exact time. If therefore, you know there will be lots of other pages in the queue, it's worth scheduling your page to go live slightly earlier. 

If you need a staff listing on your site, please contact your eStaffProfile administrator or web coordinator and ask them for your unit ID.

Your admin will need this to set up your site's staff listing. The web team are not responsible for setting up your eStaffProfile listing. eStaffProfile is a Digital and Technology Services (DTS) owned system.

Read through the documentation for more information (PDF).

Changes can take up to 24 hours to show on your staff page.

It's likely that you have not ticked some of the boxes in eStaffProfile allowing information to be displayed, or have not used the right text areas in eStaffProfile. Read through the documentation for more information (PDF).

It is strongly advised that unless you are familiar with HTML, you do not edit your pages in code view. However, if you do know HTML then you can edit the HTML by clicking on the View Source icon on the WYSIWYG toolbar. Just be sure that any code you are adding is valid HTML as the system may remove invalid HTML automatically on save and preview.

To add content into the CMS from your Word document first copy your content into Notepad, which will remove the formatting. Then copy and paste this unformatted text into the CMS as plain text. You can then format the text within the CMS.

This is more than likely down to there not being any published versions of your page (your page has only ever just been saved).

We recommend that unless you are familiar with the source code, you should not attempt to use it to edit pages because of the difficulties an accidental deletion could present.

The easiest way around this is to take steps to avoid complicating the code. For instance, do not click and drag text or images around your page and always paste imported content as plain text.

1. Right click on your table where you want to add a row
2. Go to Table Row
3. Choose Insert row before or Insert row after depending on where you want the row to go

This requires editing the table HTML code. We recommend contacting your unit web coordinator or the web team to do this.

To create an anchor:

1. Place your cursor where you want the anchor to be
2. Click on the anchor button on the WYSIWYG toolbar (actually looks like an anchor)
3. Give the anchor a relevant name (no spaces)
4. Save selection
5. Save your page

To link to your anchor:

1. Highlight the text you want to link to your anchor
2. Click on the hyperlink button on the WYSIWYG toolbar

There are now three options:

Option 1 - link to an anchor on the same page:

1. Select Anchor on this Page from the link type drop down
2. From the anchor dropdown, select the anchor you want to link to

Option 2 - link to the anchor using a full URL:

1. Select URL from the link type drop down
2. In the URL address field, add the full (live) URL of the page the anchor is on and add "#anchorname" to the end
   
   For example, if you're linking to an anchor called "visit" on the Mini Open Days page, your URL will be http://www.nottingham.ac.uk/ugstudy/visitingus/miniopenday/miniopendays.aspx#visit

Option 3 - link to the anchor on another page as internal CMS content:

1. Select CMS Content from the link type drop down
2. Browse for the page in which your anchor sits (in the box that appears select and save this)
3. From the anchor drop down, select the anchor you want to link to

To finish:

1. Add some appropriate title text (which when hovered over, tells the user where they'll link to)
2. Save selection
3. Save and preview your page

In order for this to work, the page with the anchor on and the text linking to it must both be live.

Approvers and site administrators can do this:

1. Click on the parent folder and select manage menu
2. Drag pages and folders into the menu position you require
3. Save selection

This should give each item its correct menu order. Changes to menus take a while to reflect on a website.

Yes, to do this, click on Nottingham at the top of your folder list and select Sort Alphabetically. If this option isn't shown, then it is already sorted alphabetically. You can at this point change it to Sort by Menu Order.

Approver and Admin users can re-order menus. To do this:

1. Click on the folder above the pages you want to re-order
2. Select Manage Menu
3. Drag and drop items to re-order the menu order
4. Click Save at the bottom right hand corner of the screen

If you have a university account, you can login to eStaffProfile using your university login details.

You will be added to the UI-Contensis-Users Active Directory (AD) Group around 24 hours after you complete your CMS training course. 

It takes up to 24 hours from being added to the AD group to being granted CMS permissions.

Please contact your unit web coordinator who should be able to access this information. Otherwise please contact the web team via our support form.

If other pages link to your page as internal CMS content the link will remain. If however, pages link to your page using an external URL, the link will be lost. In this scenario, it is necessary to individually delete or replace any hyperlinks leading to the old page. Consider if you need to put a redirect in place for pages that are linked to by many other pages.

If you see a system error twice, it is worth checking with the web team. Please complete a support form including screenshots if possible. The web team will then attempt to recreate the issue and find a resolution.

Please contact your unit web coordinator who should be able to access this information. Otherwise, please contact the web team via our support form.

Sometimes, if content and mini templates have been dragged and dropped around on a page, the code becomes jumbled up and breaks the page in preview.

This may also be due to your page not being saved. Please save and preview your page to check again.

If your preview is drastically different to your edit mode, please log a support request.

To get your event a place on the University of Nottingham homepage, please contact the Communications team.

Yes, images do require approval. Submit them in the same way as any other document or page.

This is because your controls must have different IDs. Two instances of the same ID will break your page.

When documents are uploaded, it is common to forget to submit and authorise them. In order to create a live version of a document, click on the document in the navigator and select edit. Then select workflow and submit and authorise. It will then put the document in the publishing queue for the live server.

1. Once your image has been uploaded to Contensis, locate it in the navigator.
2. Click (and hold) the icon of the image and drag it onto your page.

You can find a list of recommended image sizes on our website.

Even though your profile is updated via the eStaffProfile interface, your image is uploaded to Contensis. If you don't have permissions to edit Contensis, your unit web coordinator will be able to assist.

Staff image format

Ensure your staff image is in the following format:

• Width: 120px
• Height: 150px
• Format: .jpg (not png, gif, jpeg or any other format)
• Resolution: 72dpi
• Filename: firstnamesurname.jpg (to match the end of your staff profile URL)

The filename must be your full name with no full stops or hyphens. For example, if your staff page URL ends in Michael.James-Phillips your image must be named michaeljamesphillips.jpg

Please ensure the image is the correct size before uploading to Contensis.

Uploading a staff image

1. In Contensis, navigate to and expand the people folder (or similar) you want to upload the image to
2. Click on the staff-images folder and create new content
3. Select image as the content type (if given the option)
4. Browse for your image and upload
5. Add your full name into the image's alt (alternative) text field
6. Click finish to upload the image
7. It will take a while for your profile page to update with your image

eStaffProfile settings

Your eStaffProfile must be set to show your staff image on your profile. See the eStaffProfile user guide (PDF) for instructions on how to do this.

Yes, you can create these within your site but we do encourage you to consult us first as they may be useful to others and we may decide to add them to Shared Resources.

As a content editor you are able to do the following:

• Create and edit existing content
• Create folders
• Upload documents and images
• Submit work for approval
• Create news and events (where applicable)
• Access the shared resources folder

Content editors are expected to ensure content is accurate, appropriate and accessible, and that there are no copyright issues with images. All content should follow the university's style guide and brand.

As a site administrator, you are able to administer the following:

• Folders
• Content types
• Permissions
• User access
• Meta data
• Menu options
• Page templates
• Publishing
• Advanced options

You can also:

• Delete pages, images, documents etc

There is generally only one administrator per website.

New users will need to attend the CMS training. Once they have attended the course, the user will need to ask their unit web coordinator or line manager to contact the web team through a support form with confirmation of the user's required permissions.

New CMS users will be added to the UI-Contensis-Users AD group (active directory) and will appear in Contensis within 24 hours.

To get an existing CMS user added to a new folder, the unit web coordinator or line manager contact the web team through a support form confirming the permissions required.

These areas are managed by the marketing team and only they have access to edit. If you have an amend, you should contact your Faculty Head of Marketing.

When a page is created as a part of a school website, the correct colour and navigation bar are automatically applied.

New content is expected to meet the university brand guidelines. In order to maintain a uniform layout, we recommend using appropriate heading sizes (keeping Heading 2 styles beneath a Heading 1, etc), focusing important information on the top left of the page, with any images on the right, and formatting text to clearly present information.

Some old mini templates were automatically set to show text over image as a heading 1. Current mini templates have unformatted text areas which allow you to apply any heading style you like.

The CMS is unable to provide restricted access areas. Instead, Workspace or Sharepoint should be used to create log in only areas.

The university brand has been developed with colour deficiency and the Web Content Accessibility Guidelines in mind. Our brand guidelines give details of all university colours and how they work in terms of contrast, font size and accessibility on the university website and in print.

• General guidance on colour vision deficiency can be found on the NHS website
• See information on accessibility of the university's website

If you've created a new homepage to replace an existing homepage you may find that the previous URL has stopped working. This could be for a number of reasons:

1. The filename is different, we'd recommend using the same filename
2. The navigation hasn't picked up the new file
3. You've not set the new page as the folder homepage

Try each of the above, save, publish and preview your page.

We are currently looking for a range of work placements and internships for students from the Schools of Engineering, Computer Science, Biosciences and Chemistry. If your company/organisation would like to offer a work placement of internship, please visit our website to find out more information or register your interest here.  If your organisation is interested in giving time to the University in other ways, please get in touch with Rachael Green, Head of Volunteering, rachael.green@nottingham.ac.uk

Each of our roles asks for particular skills or experience. If you have these we would love to hear from you. It doesn’t matter if you are an alumnus of The University of Nottingham, a local community member, University staff, a student, or just interested in what we do - we’d love for you to be involved.

Information for staff volunteers

If the volunteering role is outside of your current role and you’d like to give your time please check with your line manager before applying.

Information for student volunteers

If there is a role you think you are suitable for please apply and just let us know you are a current student.

No don’t worry - please let us know about your other volunteering role in your application form, and we will take care of everything else.

There are many different ways you can give your time and volunteer for the University from work, from home, from the UK or from anywhere else in the world. The range of opportunities include: quick micro-volunteering activities, 1-1 student mentoring, speaking to large groups of students, advising our academics or entrepreneurs, completing online profiles, online eMentoring or more strategic roles. Lots of our Schools and Departments are also looking for alumni to help with student activities such as Careers talks and advice.

For a full list of current opportunities that are available at the moment, please visit our opportunities page.

We have volunteer opportunities available for people to give their time and talent to The University of Nottingham. Some of these roles support the student experience and use volunteer skills, experience and talents which do not otherwise exist within our excellent professional staff. Other tasks such as advisory boards are reserved for volunteers. The University of Nottingham is also well known for our fantastic global research and for this we tend to need volunteers to help us solve some of the global questions we are asking.

As a volunteer you will have a clear role and point of contact. We ask you to speak to your ‘Volunteer Task Manager’ about your role to ensure you understand what will be required of you. If you can then ensure you keep your ‘Volunteer Task Manager’ up to date should any changes occur, such as if you are unable to attend, or you cannot give as much time any more etc.

That’s fine. We understand things change and so we ask for you to keep us updated if you are unable to take part or want to step down.

We will provide you a briefing for the role you are taking on and give you the opportunity to attend networking/training. For some roles more details training and ongoing support is needed. If this is the case it will be stated in your role description. If your role requires training you will be given full details about what is provided and what you may need to do to prepare. We will ensure you have as much detail as you need to complete the volunteer activity to the best of your ability.

Depending on the volunteer role you would like to do, you may need to travel. For full details on the location of the role please check the role profile/with your Volunteer Task Manager.

Although volunteering or giving your time to The University of Nottingham is unpaid, we do understand that for some people expenses may be required to take part in volunteering activity at The University of Nottingham.  Further information on the types of expenses which can be claimed for your role can be discussed with your Volunteer Task Manager.

All information is held securely on the University’s central database and will be treated confidentially and with respect in accordance with the Data Protection Act 1998. Unless you tell us otherwise the data may be used for events programmes, alumni activities involving academic and administrative departments, fundraising programmes and for the promotion of benefits and services, which may involve an element of direct marketing. The data will not be disclosed to any external organisations, other than those acting as agents of the University. This may include organisations such as the Higher Educational Survey Agency (HESA). If you do not wish your information to be used in this way please write to the Campaign Office or email DatabaseEnquiries@nottingham.ac.uk

For some of the volunteer roles we have we will be conducting some background checks. Each role will be considered very carefully to see whether this is required for the role. We may ask you if you have a DBS check in place.

Registering to become a mentor is really quick and simple. You will be taken through a quick mentor set up process after which you will be searchable on our eMentoring online platform. Get started by registering here.

eMentoring at The University of Nottingham is really flexible and you can decide how much time you give. When volunteering as a mentor, you will have the option to choose which mentoring 'services' you would like to offer. Services range from answering a few quick questions over email, to taking part in a 4 week, 12 week or 24 week mentoring programme. With our eMentoring system, you can modify your offered services at any time so that you stay in control.

eMentoring at The University of Nottingham is designed to be flexible so that it can fit around your schedule. When you sign-up to become a mentor, you will have the option to select which scheme duration suits you the best, whether it's 4 weeks, 12 weeks or 24 weeks. If you would prefer to take part in short term mentoring, then you can opt to answer a few quick questions that a student might have. Alternatively, you can mentor up to three mentees at any given time. If your availabilty changes, then you can update your profile settings to reflect this.

eMentoring online enables alumni, to extend their volunteering activities and mentor a current student or recent graduate. Mentors will have the opportunity to:

• refine their one-to-one mentoring skills
• play an important role at a vital time in a student’s life
• give advice about the unwritten aspects of their role
• get to know the people who are the future of the international job market
• widen their professional network
• maintain links that will last by becoming an integral part of The University Of Nottingham

At times during the process it will be necessary to gather information about how your mentoring relationship is progressing. Both mentee and mentor will carry out an online survey when their mentoring relationship comes to an end, the timing will be dependent on the length of the scheme selected. If for any reason either party needs to contact someone regarding eMentoring then they can do so by emailing the team at eMentoring@nottingham.ac.uk

If you are interested in volunteering, but you hold an international visa, please email the Volunteering Team: givingtime@nottingham.ac.uk

For more details on Student Service centre opening times please visit the following Student Services find us webpage.

Any student can go to any centre regardless of location and receive the same information and service they would at another Service Centre.

School Offices will no longer be available for general student enquiries – these should be referred to the Student Service Centres in the first instance. 

Yes. You will receive instructions on how to do so once the system goes live through 2016 and 2017.

Yes. There is a whole section of MyNottingham dedicated to applications for further study. You will receive instructions on how to apply for a postgraduate course once the system goes live.

Welfare Support staff will be based across Schools and Centres to ensure there is a local point of contact and support within the Service Centre should you require it. The Welfare Support staff are also able to support students to access Counselling Services, alongside being able to self-refer to Counselling Services.

Support for immigration and funding may be accessed in a number of ways;  online and email support, regular drop-ins and pre-booked appointments at a Service Centres will all ensure that support is available when you need it most.  

If you’re unsure where to go and need some support, the Service Centres are always happy to help – staff will be able to point you in the right direction or arrange an appointment on your behalf.

MyNottingham will allow you to enrol onto modules, see module grades, view your timetable, access support, make payments to the University and apply for placements, study abroad opportunities and further study. More detail around precisely what will be available and how it can be used will be provided over the coming months.

Businesses that have been trading for over three years are not able to enter.

Those who made the Top 3 in the previous Ingenuity Competitions are not eligible to apply, unless the business activity has not been presented before. If you are unsure about whether this applies to you, please contact the Ingenuity18 team.

Your business and/or research proposals can be based on either the UK market or abroad.

Overseas entrants will not be required to travel to the UK to enter. There will be localised development events delivered for participants in Ningbo and Malaysia. However, all applications, business entries, pitches and the Gala Dinner will be in the UK. Participants in Ningbo or Malaysia will be asked to pitch via live video.

UK entrants must attend their pitch day(s) and it is compulsory for at least the team leader to attend the Ingenuity18 Ideas Summit.

Once you have sought approval from your Head of Department, you may be eligible to reach out to other Departments and form an interdisciplinary team. 

Yes, but you must notify the Ingenuity18 team and seek approval from your personal tutor in order to do so.

Yes. If you are not enrolled on the Technology Entrepreneurship in Practice module, we expect you to attend the Ingenuity18 Innovation Diploma.

If you graduated in 1987 or before, we will only confirm the title and level of your final qualification and the date of your graduation. If you graduated in or after 1988, we can provide a transcript of the marks you obtained while you were at University. Please request your document by selecting the relevant transcript in the Student Documents and Letters section of the Online Store.

Please note that there may be occasions when we do not have a comprehensive set of marks for each stage of your course, especially if you graduated from the University prior to 2001. If we are unable to produce a full transcript for you, we will confirm your degree title, degree class and the date that you were officially awarded a degree and give you a full refund.

If you are a former International Mobility Student (Study Abroad, Universitas 21, International Exchange or Socrates Erasmus) you should order your transcript from the International Office.

The Counselling Service is available, free of charge, to all registered undergraduate and postgraduate students and to all University staff.

The counselling service is based at The Orchards on University Park and Main Building on Sutton Bonington.  We are a Sutton Bonington three times a week.

Your initial session can be conducted in-person, over the phone or MS Teams depending on availability and your preference.

The Counselling Service takes confidentiality very seriously. All client information is treated in confidence. This means that we do not disclose verbal or written information without your permission or consent.

Where you have given consent to a third party (non-UoN) body i.e. police etc to have access to your notes, you will be invited in prior to their release to review them and to be advised of the potential emotional implications.

The only exceptions are where there is a legal obligation to disclose information (which is very rare) or when a member of the service believes the client or other people are at serious risk. In these circumstances we will seek your consent to pass on concerns before information is disclosed.

In addition to Disability Support Services, the University offers a wide range of support and advice via the HealthyU pages. Mental health and wellbeing support you may access could include Counselling, University of Nottingham Health Service at Cripps Health Centre, and the Mental Health Advisory Service. 

Disabled Students' Allowances (DSA) are non means-tested funds to help full and part time home undergraduate and postgraduate students to pay for extra costs they may incur whilst attending their course, as a direct result of their disability, Specific Learning Differences (e.g. dyslexia, dyspraxia, ADHD) or long term medical condition, including mental health issues. They are distributed by funding bodies such as the Student Loans Company, postgraduate research councils and the NHS.   

The allowances help with:  

• The cost of specialist assistive software and equipment 
• The expense of a non-medical personal helper 
• Other general costs such as additional printing costs
• Extra travel costs the student has to pay as a result of their disability

If your questions relate to the prospective student's Specific Learning Difference, disability or long-term medical condition please visit our Contact us and other key contacts page. 

We have a limited number of card scanners to use in the pilot so we have limited the pilot to students in three areas only.

We will be using it during the autumn semester 2018. 

We will then evaluate this and make a decision on whether to do something on a similar scale for the spring semester.

Staff will remind students to sign in. If you think you have forgotten to sign in for a session, you can inform your module lecturer at the next session. Only students in the Chemistry labs will need to sign out and staff will remind them of the need to do this too.

Please note that in labs, it is imperative that students sign in and out each time for safety reasons and so if you forget, you must take corrective action and sign in immediately.

We will use this data, together with all the manual registers we collect, to confirm a student’s engagement on their programme.

If a student is an international student on a student visa, this information will be used to confirm attendance to UK Visas and Immigration (UKVI) as per the conditions of the visa.

Standard University policy prohibits using other students’ cards. Under no circumstances should you use your friend’s card to swipe them into a session.

Please see our University card terms and conditions.

As an applicant, how do I accept my offer in

NottinghamHub?

Follow these steps to accept your offer in NottinghamHub:

1. Log into NottinghamHub

2. Click on the ‘My application’ tile

3. Click on your application

4. Select ‘Accept’

5. Click ‘Yes’

If your hall has been selected for testing, we will contact all students and staff that live and work in that hall. This will be by personal and University email, posters and social media. The service is not bookable, and you won’t be able to request a test.

There are a wide-range of world-leading COVID-19 research projects taking place across the University into COVID-19. If you give permission for your sample to be used for research, it can be stored and used by researchers for a variety of different projects. You will be contacted by researchers to get your consent for each specific project and you can withdraw consent at any time.  
 
We are particularly interested in getting participants for a new research project linked to the establishment of the testing service. The Track COVID study is funded by the Medical Research Council and aims to understand more about how the virus spreads on campus and the link with behavioural factors such as social distancing, getting tested for COVID-19 and having to self-isolate. By taking part in this research you will be able to help us, as well as researchers across the UK, understand these challenges better and what we need to do differently to support you in keeping well and safe. 

Yes, you can submit a sample if you have symptoms and are isolating. However, to arrange for your sample to be collected from your room, please email the us at testingservice@nottingham.ac.uk.

If your sample tests positive for COVID-19, we will contact you via phone and email using the details you provided on your testing materials. If we can’t get hold of you, we will send a text asking you to call us back. If you receive a positive result from a University test, then you should act as if you are symptomatic and you will be advised to do the following: 

1. Isolate 

You must self-isolate immediately. If you are in a hall of residence, this means returning to your room and avoiding using communal areas. You are not obliged, and it is not your responsibility to tell your household or anyone else outside of the University about the result of your test, but you are free to do so.  

2. Notify the University 

You must notify us as soon as possible by completing the student reporting form or staff reporting form. When prompted, select the option that says, “I have received a positive result from the University Testing Service”. 

Once you have notified us, we will notify your household and tell them to self-isolate, providing you and them with the necessary advice and access to support. 

3. Seek a government test 

Currently, our testing service isn’t linked to the NHS Test and Trace IT system. If you test positive, you must book a follow-up government test to confirm the result and provide the link into the national contact tracing programme. This is a requirement of the University. To book a test, including at one of the University local testing sites, visit the gov.uk website. Our testing team may also provide additional instructions and advice on securing this follow-up test when they contact you by phone. 

You can leave self-isolation to take this government test, ensuring you do not take public transport. You must return to your accommodation immediately after taking the test until your isolation period is complete, or if you are notified that the government test result is negative.  

If the result of your government test is negative, then this overrides the result of the University test. 

You must update us with the results of your government test by completing the test outcomes form online.

If you experience symptoms of COVID-19, you should take the following steps as promptly as possible:

• ISOLATE yourself from others
• NOTIFY the university
• Book a TEST

If you think another student or member of staff might have symptoms, you should encourage them to do the same.

Government guidance mandates that anyone showing symptoms of COVID-19, however mild, or anyone who has received a positive test result, must self-isolate for at least 10 days and for as long as they still have a high temperature.

If you're a student living in a hall you will have been allocated a household. If you live in the community, the people living in your house are a household. In the event that one member of your household experiences symptoms or has a positive COVID-19 test, all members of that household must isolate for at least 14 days.

Students should inform their School, via their module convenors or personal tutors.

Staff should contact their line manager to inform them that they’re isolating. If you remain well enough to work, you should do so from home.

Free tests are available to book on the gov.uk website. The service may be busy, but you should be able to get a test – via post, or by visiting drive-through or walk-in sites. 

We do not encourage people to challenge each other. Raise this calmly and respectfully if you are able – but only if you feel comfortable doing so. Where people observe behaviour or incidents which cause concern, they can, if they wish, report these through the COVID-19 incident reporting form.

One never knows what others are having to deal with; for example, there will be some who cannot wear a mask for a variety of reasons related to unseen disability, mental health or physical health.  Please remember this if you are concerned that someone isn’t following the guidance or adhering to the rules when they should. 

The law requires that you must self-isolate if you have a positive test result or are contacted by the NHS Track and Trace Service and instructed to self-isolate, but you should also self-isolate if you or someone in your household has symptoms or a positive test result. This measure is necessary to control the virus and limit transmission as much as possible.

If someone in your household refuses to isolate, you can, if you wish, report this via the COVID-19 incident reporting form. Breaking government regualtions could lead to a fine, or disciplinary action from the university.

If you have tested positive or been contacted by the NHS Track and Trace Service and told to self-isolate, the law requires you to remain in your current location to isolate, whether this is in halls of residence or in private accommodation. You must not travel while isolating – unless it’s to get a coronavirus test.

We know that isolating is challenging and could have a negative impact on your mental health. Keep in touch with friends and family via phone and video chat, and contact the Support and Wellbeing Team if you need support. 

You and everyone else in the household must isolate according to government guidelines and regulations. Notify the university that you are isolating, and encourage the affected member of the household to report their symptoms/positive test result to the university.

After notifying the university, you should contact your School, via your module convenor or personal tutor, to discuss how you can continue to engage with your studies if you are well enough. They will support you in accessing your teaching online where possible, via platforms including Moodle and Microsoft Teams.

Use the Findspace online service to find safe spaces to work, study and socialise on campus. You can search for specific buildings, or for types of spaces – like cafes.

Spaces will have one of the following ratings:

• Green – the space has lots of availability
• Amber – there is some space, but it is filling up quickly
• Red – the space is full, come back later or make other arrangements

Access the resource at findspace.nottingham.ac.uk, or via the MyNottingham app.

Even with the above, just as you would anywhere, if you arrive at a location and it is very busy and there is a consequent risk that social distancing may be compromised then please do not enter that area - protect yourself and others.

By isolating, you protect your friends, family and community by halting the transmission of the virus. Isolating is challenging – physically and mentally. It may make you feel lonely, sad or anxious – but you are not alone. There is a range of support available that can help you get through isolation. Some is accessible to all students., other elements depend on where you live. 

Visit our self-isolation support pages for more information. 

You must isolate if someone in your household has had a positive test or is symptomatic.

If you are a close contact of the symptomatic/infected person, or have been contacted by the NHS Track and Trace service, you should isolate. 

However, if you are not a close contact, are not symptomatic, haven't have a positive test, and haven't been contacted by NHS Track and Trace, you do not need to isolate.

Follow these steps to download your offer letter:

1. ,Log into NottinghamHub

2. Click on the ‘Documents’ tile

3. At the top, click on the folder with the relevant course code on it

4. Click on the file entitled ‘offer letter’

5. Click on the download icon at the top of the screen

If you are an applicant, you can change your password here.

Applicant guidance is as follows:

1. ,Log into NottinghamHub

2. Click on the ‘Profile’ tile

3. Select ‘Password reset’

4. Under ‘Current password’, enter your existing password

5. Under ‘New password’ and ‘Confirm password’, enter your new

password

6. Click ‘Change password’

Student guidance is as follows:

If you are a student, you use your university IT account username and password to log into NottinghamHub.

You can change your university IT account password here.

To upload a document in NottinghamHub:

• Log into NottinghamHub and you will be taken to the homepage.
• On the right side, you will see a green button labelled Manage Documents. Click this button and it will take you to the Manage Documents page.
• You will see multiple folders on the page.
• Click on the folder that is relevant to the document you are uploading, for example an application document, or a document relating to a support request you have raised.
• You will then need to choose the relevant Document Type and Document Label to the document that you are uploading.
• Click on Upload Document, this will then display a pop up to allow you to choose a file.
• Once you have chosen your file, click upload and it will then appear in your Manage Documents page.

You may need to clear your cache, a collection of data that your web browser has collected and stored, which could be slowing down your loading time.

To clear your cache on Chrome:

• Open Chrome.
• Press CTRL + SHIFT + DEL.
• In the Time Range drop down menu select the 'All time' option and ensure that 'Cookies and other site data' and 'Cached images and files' are selected.
• Select the 'Clear data' button.

To clear your cache on Internet Explorer:

• Open Internet Explorer.
• Select 'Settings' (settings cog) in the top-right corner of the browser.
• Select 'Internet Options'.
• On the 'General' tab, select the 'Delete' button under 'Browsing History'.
• Ensure 'Temporary internet files and 'Cookies and website data' are selected.
• Click the 'Delete' button.

After completing the appropriate steps for your browser, try to log in again. If you are still experiencing problems, please raise an IT self-service request or phone the IT Service Desk.

Follow these steps to view your student ID number:

1. Log into NottinghamHub

2. Click on the ‘Profile’ tile

3. You will see your ID number in the top left of the screen

At the start of the academic year, we carry out processes to enrol you on your courses (modules). Once

these have been updated in NottinghamHub, it may take up to two working days before the content

in Moodle is made available to you.

If you are a returning student who has recently taken reassessments, it may take until the end of the first

week of the term for you to see the content in Moodle.

If you cannot see your content after this time, please raise an IT self-service request or phone the IT Service

Desk.

You will receive an email or notification when it is time for you choose your optional modules.

Please view the step-by-step video for guidance on how to choose your optional modules in NottinghamHub.

The NHS University Health Centre on University Park provides a range of services including access to specialist services (including psychiatric services) on site. Students should register there when they arrive and can still visit a GP at home as a temporary patient if they need to.

If they haven’t registered, they can still call and get an appointment, with the agreement they’ll register as soon as possible.

Contact the University Health Centre

Students studying at Sutton Bonnington can register with local practices and we have a close working relationship with the Orchard Practice in Kegworth, where many students are registered.

If they’re living on campus or in university supported accommodation such as Broadgate Park, St Peters Court, Raleigh Park or Riverside Point, we have a residential experience team who are there to support them.

Link to Residential Experience - The University of Nottingham

If your loved one is living in private rented or other third-party accommodation, they can find help and advice about any issues affecting them in the community by contacting our Off-Campus Affairs Team.

Contact the Off-Campus Affairs Team