Swim School Home Portal

Swimming lessons will run on a continuous basis starting from the first week in September (week schools start back) and finish last week of July. There will be a 2 week break for Christmas, a break for Easter Bank Holiday, no lessons on Bank Holiday Mondays and a 5 week break for the Summer.

You will have the option to top up your payments on your Home Portal. We offer 5, 10 or 15 week top up options so you can select the option that is right for you. If you top up your payments, you will remain on the programme. For more information, see the booking and payments section.

Swimmers are assessed on a continuous basis. Once you/your child reaches 100%, the instructor will click move on their tablets and the request will come through to the admin team.

Once the request has been processed by the admin team, you will receive an email notification. Now when you log into the Home Portal, you will see a 'Move button' the same way that you see the top up button. If you click on the 'Move' button, it will take you through to the times available for the next stage.

Please do not use the 'Book classes' section on the home portal page. This will book you into a new course and will not transfer your payments.

When we transfer the 121/Private Bubble lessons to course pro we will apply additional weeks for the cancelled lessons.

Once on Course Pro, lessons will only be deducted from your payment plan if the lesson take places so there will be no need to apply credit notes.

If for any reasons we do need to apply credit notes, please be advised that they will only show when you go to top up your lessons at the checkout part of the process.

No. These awards are about adding more focus on being safe when around Open water. For those ready to move up this term, they will not be required to complete but we will try to complete where possible. Moving forwards these skills will easily be achieved within the stages. There will not be an award for Stage 4 but there will be skills we work on that build swimmers knowledge and skills ready for Stage 5.

The portal will only show the date of your next lesson and the final lesson on your payment plan. However we will post the dates of when lessons are not running on the customer portal website page for the year.

Please check your junk emails first, remember the emails will come from swimschool@nottingham.ac.uk with instructions on what to do and noreply@coursepro.co.uk for emails that have the information for registering. We advise saving both email addresses in your contacts so future emails come through to your inbox.

If you cannot find the emails in your junk email, please contact Front of House or email swimschool@nottingham.ac.uk to check your personal details are entered on our system correctly.

If this happens, please contact the Front of House team or email swimschool@nottingham.ac.uk to check that all your details are entered onto our system correctly.

For a customer to be able to change the email address for their account, we will need to unlink your current email address so you can activate your account against a new email address.

Please email swimschool@nottingham.ac.uk to request a change of email account for your Home Portal.

The Home Portal can only have one email address registered to it. We recommend setting up an email account specifically for swimming lessons that both parents can access and log onto and then share the Home Portal access.

When you go to the log in page on the Home Portal there is a forgotten password link that you can click to change your password.

When you start the activate Home Portal process, you will receive an activation email after entering all your details. You will need to click the link in the activation email to complete the registration process to log in.

If you have missed the activation email, please email swimschool@nottingham.ac.uk to ask them to activate your account. Please ensure that you include the swimmers name in the email.

It might be that your personal details have been entered onto our system incorrectly. Please email swimschool@nottingham.ac.uk, to confirm your date of birth or speak to us when the help desks are available.

If you email swimschool@nottingham.ac.uk with your request, we will be able to de-activate one child's account. Once this has been completed, you can then log onto the other child's account and click add member.

You will need that child's membership number to complete the set-up so please request in the email if you do not already have these details.

No. However, if you go to the website, uonsport.courseprogress.co.uk and save it to your home screen, you will be able to easily access the portal.

When there is only 4 weeks of lesson payments left on your account, the system will automatically trigger an email reminder to top up your account. Automatic emails will trigger when there are 3 weeks, 2 weeks and only one lesson left of payments until you top up your payments.

You can top up your payment plan through the Home Portal or through the Front of House team. However, telephone payments can no longer be taken so it will be in person bookings only.

You can switch between payment plan options, simply select the number of weeks that you would like to pay for each time.

The top up button will only show on your account when you have 5 weeks of credit left on your payment plan. You will receive email reminders when you have 4 weeks or less. We strongly recommend not letting it drop below 2 weeks of credit on your payment plan to ensure that place is secure. This system will automatically remove you from the programme at the start of your last lesson credit.

This is an automated software system, if you have not topped up your payment plan before the end of the last paid lesson, you will automatically be removed from the programme.

Please be advised that other customers will be able to move into that space as soon as you are removed from the programme. It is the customers responsibility to manage their payment plan.

You will be notified by email that you are no longer booked into the lesson. To book back onto the programme you need to contact the Front of House team.

Yes, swimming lessons continue to run during these holiday periods. If there is a planned lesson, then this will be deducted from your payment plan even if you cannot attend.

Yes, the policy remains the same, there will be no credits or refunds if you cannot make it to your lesson. If there is a planned lesson, then this will be deducted from your payment plan even if you cannot attend.

With the new system, it will only deduct a lesson if the lesson goes ahead. If a lesson is cancelled by us, this will not be deducted from your payment plan.

No. Your payment pan will remain on your account and move with you when you change classes.

The only card that we do not accept is American Express.

If you would like to top up your payments with cash you can still pay through Front of House, please see the team when you are on site.

MasterCard will only be accepted if your acquiring bank has enabled 3DSv2. Please double-check with your Acquiring bank that this has been set up and enabled properly. Once this has been enabled, MasterCard's can then be used to make payment.

Credit notes do not show on the Home page of your portal. When you next go to top up, select the payment plan option that you would like and when you click continue it will show as a deduction in your basket. If you want to check before topping up, try a payment plan top up to check it deducts without continuing to the final payment section.

To keep yourself/your child on the Learn to swim programme, you will need to top up your payments to keep your space.

For 121/Private Bubble swimming lessons, the first step will be registering you to the Home Portal so you can top up your payments. Your instructors will be working on updating the Home Portal through September/October and I will ask them to let you know when they have completed their updates.

When a swimmer is ready to move, these requests must be checked and processed by the Learn to swim team. Please allow up to 7 days for your ready to move email to come through.

This is how far along a swimmer is in completing the stage. However please bear in mind that all the assessment criteria on the system carry the same percentage as this is how the system is designed but for an assessment criteria such as Breaststroke, this can be a more challenging and may take longer to achieve.

For the majority of the time there will be assessment criteria which is updated on the Home Portal but not every week as we may be working on progressions that help achieve criteria for that stage.

Attempted = swimmers has attempted this assessment criteria.

Progressing = swimmers has made progress towards achieving this criteria.

Inconsistent = swimmers has started to meet the standard for passing however they are not able to demonstrate it all the time or consistently or unless they have worked on it for 30 minutes.

Consistently = they have met the standard for passing on this assessment criteria.

You will only be able to see your class and assessment history for the stage that you have been transferred onto for the new system. Moving forwards all your history of classes and assessments will show on your Home Portal however we do not have the ability to transfer your history from the previous system.

When you look to move up to the next stage, if there isn’t a time available that you can attend with spaces, there is the option to add yourself to a waiting list. All customers currently on the programme wanting a change of time or stage will go onto a priority list, and when a space becomes available you will receive an email notification. Once you receive the email, you will have 48 hours to book onto the class before the space will be released to the next person on the priority list.

The Learn to swim team will monitor the numbers of swimmers needing to move and spaces across the programme. If we have more swimmers needing to move than spaces available, we will review the programme and look to change classes to accommodate swimmers needing to move.

If you have been marked to move to the next stage, a ‘Move’ button will appear on your Home Portal. If you click on this button, it will give you the option of times available.

If there is a time you want but the class is full, there will be an option to add yourself/ your child to a waiting list. Once a space becomes available you will receive an email notification.

If you need support the Front of House team can process your move requests or if you encounter any issues, you can email: swimschool@nottingham.ac.uk.

With the new system an email will be sent each time you/your child achieves an award. To purchase your badge and certificate, please show the email to the Front of House team. Alternatively, you can look on your Home Portal on the badges section and it will list the awards that have been achieved.

Please show the Front of House team the email you have received or your Home Portal. Once Front of House can see that the badge has been awarded by the instructor, they will be able to sell you the badge and certificate.

The stage 3 award is split across Stage 3 and Stage 3 deep water so you will only receive your Stage 3 badge once you have completed Stage 3 deep water. For Stage 3, swimmers will work towards their stroke distance awards of 10 metres Front Crawl, 10 metres Backstroke and 5 metres Breaststroke.