Your guide to living in halls

 

 Everything you need to know about life in halls 

 

Day-to-day life - your questions answered! 

The information below is for students moving into University managed catered halls on University Park and Jubilee Campus as well as our self-catered sites: Dagfa, Varsity and Melton Hall. If you are moving into any other self-catered site, please contact your relevant provider. 

 

Below you will find information on catering, your Residential Experience Team and socialising in halls. Scroll down for handy guidance on everything you might need to know from collecting your parcels to doing your laundry. 

                                              

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Welcome Point 

Your Welcome Point is your designated team to speak to during your stay in halls. You can contact the team on 0115 748 7600. The Welcome Point team will deal with all enquiries during your time in halls, and should be treated as your first point of contact if you have questions about your room, hall maintenance, catering or room changes.  

 

Address

Please see our website for the address and contact details of your Hall/Site here.  There is one contact number for all welcome points, you are then given the options for the one you want, and it also has a link to ResX and Security. The Phone number is 0115 74 87600. To contact them via email please see Welcome Point Email Addresses and look for your Hall.

 

 

  

Post and Parcels

For University Park, parcels can be collected from the Student Post room located at Derby Hall, it is open Mon - Fri 11am to 6pm. The Student  Post room also operate the Quadient Parcel Lockers located next to the Post room.   These will be used particularly for out of hours collections and students will be notified by email on receipt of post.  For Dagfa House and Varsity you can collect from Dagfa and for Jubilee Campus you can collect at your Welcome Point. When ordering  non-Amazon parcels, ensure that you use your hall of residence address with your full name.  

For all Amazon parcels please use the  Amazon lockers that are located throughout our campuses. When ordering, remember to choose one of the amazon locker locations. Here's a how to guide for using Amazon Lockers.

 

  • Nightingale Hall (locker search name - ting)
  • Derby Hall  (locker search name -  emmitt)
  • Cripps Hall (locker search name – kidding)
  • Newark Hall  (locker search name – karam)      
  • Medical School (locker search name – Gideon)
 

 

Top tips for a safe and enjoyable time throughout your stay:
  • Get to know your Residential Experience and Welcome Point teams
  • It is a good idea to put important telephone numbers into your phone, for example Welcome Point, Residential Experience Team and Security in an emergency (you can contact Halls and ResX on 0115 748 7600) 
  • Keep safe, keep valuables out of sight, always close your windows and lock your door when your room is unoccupied.
  • Respect staff and your fellow students.
  • We are all here to help you, please don't hesitate to speak to a member of team
  • Most importantly, enjoy yourself and embrace Hall life.
 

 

Maintenance

If you encounter any maintenance issues in your room, even if it is just a dripping tap or door slamming shut, you need to report this to your Welcome Point. You can pop in and see them, or they can be contacted by phone and email. 

When one of our team or a contractor attend, we will ask you to leave your room until the maintenance has been completed.

Laundry 

Washing and drying clothes is really easy. You will need to download the Circuit Laundry app, add credit to your account, and simply scan the QR code to begin your wash.
Laundry rooms are cleaned daily on weekdays, and you can see when machines are free by visiting the Circuit website here. If you need to contact Circuit directly, you can phone them on 0800 092 4068.

 

 

TV Licence

TVs are available in common rooms across our halls. However, if you wish to bring a TV for your room, you will need to pay for a TV licence – this will also apply if you are watching any live TV on other devices, including laptops and tablets. You can find out more about TV licences here.

 

Insurance

We have partnered with Endsleigh to provide contents insurance for each and every room on campus, at no extra cost to you. You will need to confirm your cover upon arrival, and more information can be found here.

IT and Internet 

WiFi is available in all of our halls, at no extra cost. We would also recommend bringing your own ethernet cable if you wish to boost your connection even further.

 

The halls on main campus and Jubilee have Wi-Fi throughout. To find out how to connect to this service click here . At Dagfa and Varsity the WIFI is provided by Glide. To find out how to connect to this service click here

If you need help and advice, then contact the Digital and technology service team here

 

 

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Cleaning 

Look out for your cleaning schedule from your Welcome Point team within the first few days of arrival. You need to keep your room reasonably tidy and remember to take out your personal rubbish to the designated refuse and recycling area. Remember to clean up spillages and wash up and put crockery and cutlery away. A vacuum is available to borrow from a designated area at your hall. 

 

Room Inventory

You are required to complete an online inventory within three days of arriving, we will assume everything is in order and that all the contents are there if we do not receive it within this timeframe. A link will be sent from your Welcome Point Team and can also be located here.

 

Bedding 

Please bring your own bedding with you to make your room more homely. 

Bedding packs are available to purchase via the Online Store if you need one. If you are a international student a bedding pack will be provided in your room upon your arrival. 

 

  

 

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Notice to enter your room

Please allow access to the housekeeping team on the scheduled cleaning day.

When general maintenance is needed in your room, you will receive an email to notify you that someone will be coming in the next 7 working days. When emergency maintenance is needed, we may need to enter your room without notice to carry out urgent repairs. Room Inspections will be carried out three times during the licence period and you will be notified when they will happen

 

Personal Emergency Evacuation Plan (PEEP)

We are here to help if you need assistance with the safe evacuation of your hall of residence.

In the first instance you should contact Disability Support Services. You should also have identified this to us on your accommodation application form.

If you incur an injury while here and require temporary support, for instance if you cannot manage the stairs if you have broken your leg then let your Hall Management team know.   

 

 

University Card

You will use your University Card to access certain buildings, to spend your Daily Bites allowance, and for general life around campus. If you lose your University Card, you will need to report this and arrange replacement via the University website here. Replacements will cost £15.

Keys

Please make sure you keep your key safe and on your person at all times. If you lose your key at any point, please report this to your designated Welcome Point as soon as possible. You can purchase a new key from our online shop here. If you are on a 31 week licence you will need to return your key to the Welcome Point at the end of each term, you will also need to return your keys at the end of your booking, failing to do so will incur a £20 charge. 

 

 

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Visitors

If you are planning on inviting a visitor to stay overnight, you will need to sign them in via an online form for fire and safety purposes. An overnight visitor is permitted to stay for up to three nights across a 7 day period. If your visitor is not registered as an overnight guest, they will need to vacate the premises by 11pm. You will be responsible for your visitor’s behaviour for the duration of their stay, so please ensure that they are following resident rules. If you are planning to be away from your room overnight, you should sign out too.  

  

Parking 

If you are a resident in one of our halls on campus, you are not able to bring your car with you, unless a medical exemption applies. More information can be found here.  

 

Bike Storage

If you are bringing your bike with you, you will find numerous bike storage facilities around campus and at your hall – just remember to bring your own lock. To gain access, you need to speak with your Welcome Point. Please note that bikes are left at your own risk and are not covered by your contents insurance.

 

 

 

 

Departures 

If you have booked a 31 week licence then you need to vacate your room by 10.00 am the Saturday after the last day of term. Please ensure your room is left in a clear state, all rubbish deposited in bins and fridge is emptied. Keys should be returned to your Welcome Point.

If you have booked a 39 week licence then you do not need to vacate your room until the last day of your booking and follow the above instructions. If you plan to leave your room during the vacation period for any length of time please sign out for Fire/ Health and Safety reasons. 

Leaving Halls Early 

Should you decide to leave the university, please refer to section 14 of the Hall Licence Agreement. Please also refer to the University website and complete the relevant form once your suspension of studies has been agreed. If you are experiencing difficulties please log your request and consult with the Residential Experience Team for further support.

 

 

 

 

 

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Catering 

As well as making new friends and adjusting to your studies, food is a big part of life here in halls! Here’s everything you need to know…

 

Eating in halls: when living in halls, your breakfast and dinner is provided for you every weekday, then dinner at the weekend with the opportunity to purchase brunch. Lunch is a little more flexible – it is not served in the dining hall and you can instead visit the various cafes and shops around campus. You will be given a Daily Bites card that you can use to purchase food on campus – find out more here

 

To see a sample of the food that is available in halls, you can view our menus page here. If you have any dietary requirements, please contact your catering team; you may have already done this prior to arrival.

 

There are various bars and cafes available on campus. These are the ideal location for a quick bite to eat in the day, or a sociable drink in the evening. You can find out more about our bars and cafes here.

 

If you have any problems with you daily bites allowance, please contact bh-lenton-hurst-finance-team@exmail.nottingham.ac.uk or call on 0115 7484997

 

 

Pantries

In Catered Halls, you will find pantries throughout the building. Please keep these areas clean and tidy to avoid pests. Ensure you wash your crockery and cutlery after use and do not leave personal items in the pantry. The bins are only for pantry waste, not bedroom waste. In catered halls there is equipment available in each pantry for students to use (toaster, kettle, microwave, iron, and ironing board). Please do not use any personal electrical items in the pantries.  

Rubbish and Recycling

All students are asked to empty their own bins by taking the contents to the external refuse and recycling connected to your hall. You should familiarise yourself with the location of these upon arrival. Along with the general waste bins there are also recycling bins provided, which should be used where possible.  

You are asked not to leave bags of rubbish in the corridors and pantries as this is a fire risk to you and to others.

 

  

ResX

The Residential Experience Team, known on campus as ResX, is here to help you settle in and thrive within a sociable and enriching halls community. You may already be familiar with the ResX team from your week of welcome activities but we co-ordinate a variety of fun and sociable events and activities throughout the year where you can make friends, learn a new skill, or just get involved. Previous events have included; cake and a cuppa, loads of craft events, gardening, samosa making and bowling trips to name a few. These run throughout the month – to see what’s happening right now, you can follow the ResX team on Instagram.

 

The ResX team are also here to help you through those tougher days when you’re missing family, not feeling so well, or needing someone to talk to. Everyone will have a tough day at some point, and our specialist team are on hand 7 days per week to advise and guide you through them.

 

When you move into halls, your residence will quickly become the hub of social activity. From games rooms to study spaces, there is something for everyone and we encourage you to get involved as much as possible. 

     

    student shot outside