Your questions

We've put together a list of our most frequently asked questions. If your query isn't answered below, please get in touch with us and a member of our team will be happy to help!

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Female student in David Ross Sports Village swimming pool

Joining us

We offer a huge range of options for our students, staff and local community. Please click here to find the most suitable option for you.

No - we don't ask for a joining fee for any of our memberships. 

You can join online, call us on 0115 74 87000 or visit any of our sports centre receptions. 

We don't offer free trials, but you are welcome to take a look around during our off-peak hours. Please just ask at our sports centre receptions. We also regularly offer promotional passes for 7, 14, and 30 days - please click here for our latest offers. 

At David Ross Sports Village our off peak times are 6.30am – 3pm (Monday – Sunday).

At Jubilee Sports Centre and Sutton Bonington Sports Centre , our off peak times are 7.30am – 3pm (Monday – Friday) and 9am – 10pm (weekends).

The Sports, Health and Wellbeing package is currently offered to University of Nottingham students living in University halls on University Park and Jubilee campus plus Dagfa and Varsity. Included in your accommodation fees the package gives you access to everything within our UoN sport and fitness memberships plus a calendar of exclusive events. For more information and to see if your hall is included, click here.

Yes, UoN sport and fitness membership is required to train and compete with the majority of our sports clubs. Please check with the individual club if not sure.

If you are playing in our IMS badminton, squash or table tennis leagues, then you will need to purchase a UoN sport and fitness membership. Membership is not required for our other IMS leagues.

Yes - friends and family members can join at any of our sports centre reception and the current member must please be present at the time of joining.

We offer a one semester membership for students studying for the first semester at Nottingham only. This can be purchased at any sports centre reception – please bring documentation showing your study period with you.

We offer great value summer memberships for July and August exclusively for University of Nottingham students. Details of these can be found on our student membership page when available. 

Yes – students at the University of Nottingham International College can benefit from our great value student UoN sport and fitness membership packages.

You can purchase a membership by visiting any of our sports centre receptions - please bring your letter with you confirming you are a student at Kaplan. 

If you are not on the University’s central payroll – e.g. Unitemps worker, contractor or casual staff, you are still eligible for our UoN staff sport and fitness memberships. Please contact our Membership team at to enquire.

The following groups are eligible for our alumni and associate membership;

  • All graduates of the University of Nottingham, including PGCE courses
  • University of Nottingham honorary appointments
  • UoN Sport coaches and club volunteers (monthly only)
  • Staff of University facilities based on campus but not contracted as University of Nottingham employees
  • Employees of tenants at The University of Nottingham Innovation Park (UNIP)
  • Employees of the Ministry of Agriculture, Fisheries and Food Veterinary Investigation Centre (Sutton Bonington)
  • East Midlands Open University
  • St John’s College staff

We will please ask you to bring proof of your status on your first visit, for example your graduation certificate or University Associate ID card.

Anyone who works within the NHS or holds a Blue Light card is eligible for our NHS / Blue Light package. We will please ask you to bring proof of your status on your first visit, for example your Blue Light card.

We do offer promotional passes throughout the year which offer you the opportunity to try our facilities. Please click here for current passes available.

Whilst our membership packages offer the best value for money, you can access our facilities on a pay as you go basis. Please click here for the activities available. 

Nursing students and students on our BSc Midwifery top up (LBR) and BSc Health Care Studies (LBR) cannot currently join online.

If you are studying on these courses, or need further support, please call us at 0115 74 87000 or visit any of our sports centre receptions and our team will create your membership and online account for you.

If you a receiving an error message with ‘Single Sign-On Validation Error’ and are a student then please first check that you have;

  • Activated an IT account
  • Completed online registration
  • Have a UK term-time address
  • Have uploaded a photo and your University card number has been generated
  • You have left at least 72 hours from the above to try joining online.

If you need support with any of the above, please contact the University’s IT Service Desk.

My membership and payments

We don’t currently offer direct debit options for our student UoN sport and fitness membership. This ensures that we’re able to offer the best value for money to our student community.

Monthly options are available on our non-student packages, please click here for available options.

We encourage all payments to be made by card where possible, but if you would prefer to pay in cash, please visit any of our sports centre receptions to complete your transaction.

A UK bank account is required for online payments. If you don’t have a UK account, then please call us on 0115 74 87000 or visit any sports centre reception.

If you have a student UoN sport and fitness membership, it is valid until 30 June of the academic year purchased. For example, if purchased in December 2022, your membership will be valid until 30 June 2023.

Our student UoN sport and fitness membership and all our annual memberships do not automatically renew. You will be reminded via email when you can renew your membership (or can check the date via your online account at any time). Renewals may be completed online, via telephone at 0115 74 87000 or at any sports centre reception.

If you have one of our monthly memberships, then your membership is on a rolling contract and you don’t need to do anything.

You can freeze your membership in line with the terms and conditions of your package.

University of Nottingham Sport have partnered with British Universities and Colleges Sport (BUCS) on the UNIversal gym scheme. This programme allows our student and staff UoN sports and fitness members to access fitness facilities at several different university venues across the UK, completely free-of-charge. Ideal for during the university holidays when you return home or even visiting a friend, it's the perfect way to keep up your routine even when you're out of town.

For more information and to set up your BUCS UNIversal membership, please click here.

All our memberships can be cancelled up to 14 days from the date of purchase.

After 14 days, membership cancellations can be made in line with the terms and conditions of your membership. To submit a cancellation request, please click here. Please note cancellation requests will be considered within 7 working days - you will receive confirmation of a cancellation from our team. 

No problem – you can contact our membership team at

Online account and bookings

Visit our login page to create an online account with University of Nottingham Sport. If you have had an account with us previously, you will be able to reset your password and use your existing account.

How do I make, amend or cancel a booking?

You can make, cancel or amend bookings online, by calling us at 0115 74 87000 or by visiting any of our sports centre receptions.

You can make, cancel or amend bookings online, by calling us at 0115 74 87000 or by visiting any of our sports centre receptions.

You can reset your password via our Member login page – please do check your junk if you haven’t received a password reset.

Please email us at, call 0115 74 87000 or visit any sports centre reception and our team will be able to assist.

Fitness Suite

No – inductions are not compulsory at UoN Sport, but we do recommend you check out our online induction before you train.

If you would like, you can book a free fitness induction where our fitness instructors will show you how to use the equipment correctly, safely and effectively. To book, please speak to a member of our fitness team in any of our fitness suites.

No booking is required to use the fitness suite. 

Our fitness programmes offer the chance to sit down with our specialist fitness team and plan a programme tailored to you and your goals. To book this free service, please speak to a member of our fitness team in any of our fitness suites.

Personal training is an additional paid service and you can find out more about our offer here. To book, please speak to a member of the fitness team or email:

Yes – University of Nottingham students and staff can connect to the eduroam network and all other visitors can take advantage of the University’s guest Wifi.

You can find details of when our fitness suite is quieter here, or please speak to a member of our fitness team.

We also have scheduled Gym Quiet Times - we don't limit the number in the fitness suite, but we do turn off music and all public TV screens, dim the lights where possible and avoid any public announcements (unless there's an emergency). Our fitness team also encourage everyone to work out as quietly and respectfully as possible. 


Our classes are very popular so we do recommend that you pre-book to avoid disappointment. UoN sport and fitness members can pre-book classes up to 3 days in advance.

All equipment is provided at our classes, but you may want to bring your own exercise mat with you. You can also purchase a mat at any of our sports centre receptions

You can view our class timetable here, or login to your online account to view the most up-to-date listings and class availability.


We do recommend that you pre-book your swimming session to check pool availability and to avoid disappointment. You can pre-book sessions up to 7 days in advance.

We offer three different types of swimming sessions;

  • Swim sessions - Both lane and social swimming (no marked lanes) available
  • Lane swim - Lane swimming only 
  • Deep water lane swim - Lane swimming in deep water only - not suitable for non-swimmers / weaker swimmers. 

Yes we offer swimming lessons for children aged from 6 weeks old as well as classes for adults. Our Swim School offers weekly group sessions for Early Years, Children and Adults as well as School holiday courses and 1-2-1 lessons. For more details, visit our Swim School page.


Yes, all our facilities are accessible and we have blue badge parking at all our venues. For more detail, please search for our facilities on the AccessAble website

We kindly request that all swimmers use the main David Ross Sports Village reception to access the building. However, we do recognise that some customers with a disability or long-term medical condition may find this arrangement challenging. With that in mind, alternative entrance through the side doors closest to the swimming pool via swipe card may be arranged – please email to set up.

Yes – we have two Designated Changing Places rooms at David Ross Sports Village – including toilet and shower facilities. These are located on Floor A by the sports hall and in our swimming pool complex. Our team can provide directions and access upon request.